Refund Policy

This refund policy was last updated on August 3, 2026.
14-Day Refund Policy

At GoKulturely, we stand behind the quality of our services. We offer a straightforward 14-day refund policy to ensure your satisfaction with our platform:

14-Day Money-Back Guarantee

If you're not satisfied with your subscription for any reason, you can request a full refund within 14 days of your initial purchase.

How to Request a Refund

We've made the refund process simple and user-friendly:

Email Us

Email support@gokulturely.com with:

  • Your account email
  • Date of purchase
  • Reason for refund (optional)
Refund Processing

Once your refund request is received:

  • We will process your refund within 3 business days
  • You'll receive a confirmation email when your refund is processed
  • Refunds are issued to the original payment method
  • Your account will be downgraded to the free plan, but your data will be preserved
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
Eligibility Criteria

Our 14-day refund policy applies to:

Eligible
  • New subscription purchases
  • Annual subscription upgrades
  • Initial team plan purchases
  • First-time subscription purchases
Not Eligible
  • Subscription renewals after the initial period
  • Monthly subscription payments after the first month
  • Custom enterprise plans (these have separate terms)
  • Add-on services or purchases
  • Certification programs where more than 10% of the curriculum has been accessed
Important: The 14-day window begins at the time of initial purchase, not from when you start using the service. AI simulation credits used during the refund period may be deducted from any refund amount.
Team Subscriptions

For team subscriptions:

  • Only the team owner can request a refund
  • The same 14-day policy applies from the initial purchase
  • If approved, the entire team will be downgraded to individual free accounts
  • All team members will receive notification if a refund is processed
Exceptions and Special Circumstances

We understand that special circumstances may arise. We may consider exceptions to our standard policy in cases of:

  • Technical issues that prevented service usage (documented through our support system)
  • Service unavailability during the subscription period
  • Billing errors or duplicate charges

For these situations, please contact our support team directly at support@gokulturely.com.

Questions About Our Refund Policy?

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!

Contact Support Chat with Our Assistant